Our Policies

• Product(s) means all the products which are sold by Studds Accessories Limited (‘STUDDS’) online at https://studds.com.
• Warranty means and is limited for repair or rework on the Product resulting only out of Manufacturing Defect(s), subject to exclusions stated in this policy. 
• Manufacturing Defect means any fault or defect in materials or workmanship that manifests itself in the Product(s) during the Warranty Period.
• Purchaser means any person who accepts the offer for sale by STUDDS by placing its order on this website.

STUDDS warrants the Product contained in the original packaging against any manufacturing defects for a period of 1 (one) year from the date of original date of purchase by the Purchaser from this website.

Product that are not purchased from https://shop.studds.com will not be eligible for a warranty claim under this policy. The purchaser shall contact the dealer with respect of all such warranty claims.

To be able to enjoy the 1-year warranty, the Purchaser shall submit the claim along with pictures and videos (as per STUDDS requirement) of Product clearly depicting the Manufacturing Defect along with the tax invoice issued by STUDDS in favour of the Purchaser. Any Warranty claim raised by the Purchaser shall be rejected in case the claim is not accompanied with the tax invoice.

All Warranty-related claims should be initiated by the Purchaser by sending an email at customercare@studds.com. Purchaser can also reach out at [0129-42965555] for any assistance regarding their Warranty claim.

During the Warranty period, if any Manufacturing Defect is found in the Product, STUDDS at its sole discretion can take any one of the following actions:

• repair the Product or
• replace the Product.

Please note that the Product shall be ordinarily repaired, and replacement shall only be provided in exceptional cases where the Product cannot be repaired.

Procedure of submission of Warranty claim

Submission of claim with Invoice and tax invoice:

The Purchaser shall initiate the warranty claim by sending an email to customercare@studds.com. The warranty claim shall be accompanied with tax invoice, photographs and videos (as per STUDDS requirement) of the Product evidencing the Manufacturing Defect in the Product.

Initial Evaluation by STUDDS

After the Purchaser submits its Warranty claim for the Product, STUDDS shall conduct an initial evaluation of the submitted claim within 5 working days. STUDDS, after competition of the initial evaluation, may seek additional details (such as pictures, videos and/ or other relevant information) from the Purchaser. Post completion of initial evaluation of the warranty claim by checking pictures and videos, etc. STUDDS at its own discretion may either initiate pickup of the Product for further evaluation or cancel the claim there itself.

Submission of additional information, if required by STUDDS

The Purchaser shall submit the said information to STUDDS for completion of the initial evaluation. In case, STUDDS does not receive the said details for a period of more than 7 working days, STUDDS may reject the Warranty claim of the Purchaser.

Return of Product to STUDDS for further evaluation of claim

In case the physical inspection of the Product is required for evaluation of Warranty claim, the Purchaser should send the Product for physical inspection, the transportation of which will be facilitated by STUDDS. The Purchaser shall ensure that when the Purchaser is returning the Product for the physical inspection or otherwise, it must be returned either its original packaging or in equally protective packaging to the address specified by customer service of STUDDS. Any damage caused to the Product due to improper packaging during transportation will not be accepted by STUDDS. At the time of pick-up, the Purchaser will be provided with acknowledgement of pick up by the company’s logistics partner. The Purchaser should retain the said acknowledgment and quote the same in all his/her future communications with STUDDS in this regard.

Final evaluation by STUDDS

STUDDS shall, on best effort basis, try to complete the evaluation of Warranty claim within a period of 5 working days from the date of receipt of requisite details from the Purchaser or the physical delivery for inspection, as the case may be.

Final decision of STUDDS

After the complete evaluation of the Warranty claim of the Purchaser depending on the decision taken by STUDDS with respect to the acceptance or rejection of Warranty claim, STUDDS will inform the decision to the Purchaser. The decision taken by STUDDS shall be final and binding upon both STUDDS and the Purchaser. STUDDS retains the absolute right to accept or reject any Warranty claim at its sole discretion.

In case STUDDS accepts the claim of the Purchaser, STUDDS shall inform its decision of repairing the Product or replacement of the Product.

The repaired or replacement Product will be sent to the Purchaser’s address available on the STUDDS’s record within 15 working days from the date of final decision taken by STUDDS (excluding time taken in transportation for receipt and return of the original Product).

In case STUDDS rejects the warranty claim after final evaluation, STUDDS will return the Product as it is for which transportation will be facilitated by STUDDS.

In the event of repairs of any part (s) of the Product or replacement of the Product, the Warranty will thereafter continue and remain in force only for the unexpired period of the Warranty from the original date of purchase. Moreover, the time taken for repair/ replacement and in transit whether under the Warranty or otherwise shall not be excluded from the Warranty period.

Under no circumstance, Warranty claims shall be extended beyond the coverage stated in this Policy. STUDDS shall not be liable under any circumstances for any indirect, special, incidental, or consequential damage of any kind arising out of the purchase or use of STUDDS’s Product. The Warranty automatically expires after the period of time stated in the policy even if the product may not be in use for any time for whatever reasons.

STUDDS expects that the Purchaser fully understands his requirement and suitability to select the right product. This Warranty only covers problems/ defects falling under the category of Manufacturing Defects. STUDDS shall neither be held liable with regard to the Product nor the Purchaser has the right to claim Warranty in any other case. The inclusive list of cases wherein the warranty claim would not be accepted is as follows:

• Product is used in violation of instructions given for usage in the information booklet supplied with the Product.
• The batch or serial no. on the product has been altered, removed, or defaced.
• The Product is used by the Purchaser in a manner inconsistent with the general use such Product.
• Any type of damage including aesthetic or functional caused by the impact due to a fall, accident, or impact of any other kind.
• Normal wear and tear of liner and movable parts due to usage.
• Any damage due to incorrect use, abnormal conditions (e.g. underwater), lack of maintenance or care, corrosion, mishandling, negligence, the ill intention, sabotage, accidental drops, or use by someone other than the actual owner.
• In case there are any changes, customization, modifications, technical modification or tampering in/with the Product.
• Product is used for the purpose for which it is not intended to be used. Refer Care & Maintenance section on https://shop.studds.com for more details.
• Loss of colour/graphics colour, colour chipping or wearing out of the colours/ graphics, peeling of soft matt paint.
• Use of or contact with harmful chemical (including methylated spirits on the visor treatments) products or any damage due to abnormal conditions like intense heat source, water etc.
• Damage under abnormal conditions like heat, water, exposure to harmful chemicals etc.
• Scratches or marks on the visor or on external parts of the Product.
• Any damage due to improper or negligent handling or storage of the Product.
• Damage is due to lack of necessary maintenance or care of Product.
• Subjective concerns related to the use of Product such as comfort, size, whistling noise, wind noise, padding noise, aerodynamics, and fit will not be considered as the defects under warranty.
• If the Product is used or washed in a manner that is not appropriate for the Product or nor in line with the instructions/ warnings given in this respect by STUDDS, or not as specified in the reference presentation material, on the tags or the labels.
• Damage to paint due to usage.
• Ageing/damage/cracks of inner fabrics/liner due to usage.
• Damage to inner fabrics due to contact with water.
• Helmet beading coming off due to usage.

The occurrence of any of the aspects referred to above absolves STUDDS of any responsibility